Reference

Terms Conditions That Govern Your sbobbet Account

These terms set out what you agree to when you open and use your sbobbet account — from how your DANA, OVO, or GoPay wallet connects to our platform, to how we handle disputes and account access.

Account eligibilityWallet & payment rulesAcceptable use policyDispute processAccount closure terms
sbobbet Terms Conditions That Govern Your sbobbet Account
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Your account data and transaction records are stored securely and used only to operate your sbobbet account and meet our obligations under these terms. Here is how we approach the areas that matter most to you.

Data Retention

We retain account and transaction records for the period required to resolve disputes and meet applicable obligations. You can request a summary of your records by contacting support with your account ID.

Cookie Use

We use session and functional cookies to keep your account login active and to remember wallet preferences. You can manage cookie settings through your browser; disabling them may affect account functionality.

Account Security

Login is protected by a one-time PIN sent to your registered number each session. If you suspect unauthorised access, lock your account immediately from the security settings tab and contact support.

Requesting Changes

To update your registered name, contact number, or linked wallet — DANA, OVO, or GoPay — submit a change request through the account settings page with valid ID for verification.

CONTACT PATHS

Reach Us About Your Terms Query

If a clause in these terms affects your account directly — a blocked withdrawal, an eligibility question, or a wallet mismatch — our Indonesia support team is the right first stop. Have your account ID and the relevant transaction reference ready before you reach out.

Live Chat Open the chat widget from your account dashboard. Our Indonesia team handles terms and account queries; response times vary by queue.
Email Support Send your query with your account ID to our support address. Wallet-related terms questions are handled within the same ticket thread.
Help Centre Our help centre covers common terms questions — account eligibility, wallet rules, and the dispute process — with step-by-step answers.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations in Indonesia. If your question is not here, our support team can help.

Account eligibility depends on local law and is available where your local regulations permit. You must meet the age and residency conditions applicable in your region at the time of registration.

Yes. We may update the terms and will notify you through your registered account contact. Continuing to use your account after notification means you accept the updated version.

Withdrawals require the wallet holder's name to match your registered account name. A mismatch will hold the withdrawal pending verification. Contact support with your account ID to resolve this.

Submit a dispute through live chat or email support within 30 days of the transaction date. Include your account ID and the transaction reference so the team can pull the correct record.

We retain your data for the period needed to handle disputes and meet applicable obligations. To request a summary of your stored records, contact support with your account ID and the type of data you need.

Suspension restricts login and wallet activity while a review is underway. To appeal, contact our support team by email with your account ID; include any context that relates to the suspension reason.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.